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Janis Solks

cv@thinkjanis.com | London, UK | LinkedIn

Professional Summary

Infrastructure Analyst with hands-on experience across 1st to 3rd line support and systems administration. Progressed from a Service Desk role to 3rd line support, demonstrating strong troubleshooting skills and a commitment to user satisfaction. Seeking my next challenge to enhance IT support operations, drive efficiency, and deliver reliable, user-focused solutions.

Work Experience

Sling Shot Intergalactic

Los Angeles, CA (Remote)

System Administrator (Freelance)

September 2023 - Present
  • Implemented Veeam Backup & Replication for 5 servers, leading to a 75% reduction in data loss risk and a 50% improvement in recovery times.
  • Managed a Hyper-V infrastructure supporting both Windows and Linux servers, optimising resource utilisation and reducing server downtime by 30% through proactive maintenance and upgrades.
  • Led an onsite server upgrade from Thunderbolt v2 to v3, achieving a 100% increase in file transfer speeds, which improved data accessibility and reduced processing times for critical workflows.
Skills: Hyper-V Windows Server Veeam Backup System Administration Dell iDRAC Bash CentOS Mac

London Borough of Waltham Forest

London, UK (Hybrid)

Infrastructure Analyst

October 2022 - October 2023
  • Spearheaded the resolution of third-line support tickets by collaborating with Microsoft and working closely with colleagues to deliver timely and effective solutions, resulting in a 20% reduction in ticket resolution time and a 50% decrease in the overall ticket queue load through improved workflows and resource allocation.
  • Deployed Nagios XI to monitor infrastructure, identifying and resolving server issues and SSL certificate expiries, reducing downtime by 30% and boosting system reliability by 25% across a 100+ VM estate.
  • Streamlined deployment time by 30% and improved operational efficiency through standardised VM build processes on Azure and Nutanix, ensuring consistent, compliant, and reliable deployments across the organisation.
Skills: Azure 3rd line support Nutanix PowerShell Windows Server Group Policy Virtualisation

IT Service Desk Analyst

October 2021 - October 2022
  • Developed and implemented a Standard Operating Procedure (SOP) for laptop repairs, cutting turnaround times by 50%, improving service delivery and customer satisfaction.
  • Delivered EUC support for software and hardware issues, preventing up to 20 weekly escalations and ensuring timely resolution on technical incidents.
  • Provided 1st-line support for 50+ daily customer queries across phone, email, self-service portals, and Microsoft Teams, maintaining a high satisfaction rate in a 2000+ user organisation.
Skills: Active Directory SCCM 1st line support Exchange Microsoft Entra AVD Microsoft 365 Service Desk

Project Experience

London Borough of Waltham Forest

London, UK

Monitoring System Implementation Lead

June 2023

Deployed Nagios XI to enhance system oversight and automate SSL certificate expiry alerts. Led the end-to-end process, including server preparation, Ubuntu installation, Nagios configuration, and integration with Active Directory. Simulated test scenarios to validate monitoring capabilities, ensuring a proactive approach to issue resolution.

Skills: Nagios XI Ubuntu Server Bash HP iLO Microsoft Defender for Cloud Linux Server Hardening

Certifications & Course Experience

Volunteering

Love Chingford

London, UK

Volunteer

February 2021 - October 2021

Joined weekly litter pick sessions and worked alongside local residents and authorities to address littering issues in the area, leading to a 70% reduction in litter through the installation of CCTV cameras.

Skills & Interests

Skills: Python SQL Git Docker
Interests: Continuous Learning RaspberryPi Local LLMs Prompt Engineering